Frequently asked questions
What products do you offer?
We offer authentic Swedish confectionery including chocolates, candies, and sweets, along with customizable greeting cards for any occasion.
Can I customize my order?
Yes! You can customize both the contents of your sweet box and the design of your greeting card. Use our contact form to share your preferences for sweets/chocolates, card design ideas, or any special requests.
Can I add a personal message to the box or card?
Yes! Each gift box includes a personalized card in your choice of design (Thank You, Birthday, Valentine's, etc). Your custom message will be printed on the card design you select. You can also add a separate personal note that will be included in the box.
Do you offer gift wrapping?
All of our products come beautifully packaged in gift wrap and ribbon. For custom gift options, please contact us with your requirements.
Do you ship internationally?
Yes, we ship to all countries. Delivery times vary by location, but is usually between 3-9 business days.
How long does delivery take?
Delivery times depend on your location. Standard shipping typically takes 3-9 business days.
How much does shipping cost?
We offer free international shipping on all orders, with tracking included.
How can I track my order?
Once your order ships from our location in Sweden, you'll receive a tracking number via email. You can use this tracking number to monitor your package's journey.
What is your return policy?
Due to the perishable and personalized nature of our sweets and custom gift boxes, we do not accept returns and all sales are final. Refunds are only issued if an item arrives damaged or does not arrive at all, and valid proof is provided.
If you have any questions, please contact us at info@swedishsweetsshop.com
You can read our complete return policy here.
How should I store the sweets?
Store your Swedish sweets in a cool, dry place away from direct sunlight. Chocolates should be kept at room temperature or refrigerated in warm climates.
What payment methods do you accept?
We accept all major credit and debit cards, as well as Shop Pay, Apple Pay, and Google Pay for a fast and secure checkout experience.
How can I contact you?
You can reach us through our contact form or email us directly at info@swedishsweetsshop.com. We typically respond within 24 hours.